How to use multiple popups
On-site popups wield a lot of power.
For one, they can be a huge boon to your subscriber list — a major impetus to gathering ever-important first-party data.
What many Shopify owners fail to recognize is that popups are much more than a list collection tool. Want to offer free shipping on a special collection? Is your regionally focused brand a vendor at an upcoming festival? Popups can magnify both.
You shouldn’t be afraid to use multiple popups on your website. But it’s got to be done judiciously. Cross a line and you won’t be in good graces with your visitors.
I’ll guide you through the process in strategizing a multi-popup plan, and help spark ideas with examples.
New to popups? Start by understanding the basics.
Create an experience with popups
Picture yourself walking into one of your favorite brick-and-mortar stores. Not a big-box store, but a more intimate shop with a smaller footprint, where you’re greeted by an employee.
What’s that experience like? Normally it’s something akin to, “Hey, how are you? Just so you’re aware, we’ve got a 50% off sale on all jeans.”
Different physical objects also help create a certain atmosphere that’s inviting, encouraging you to stick around. It’s why it’s one of your favorite shopping haunts.
Why not apply that same logic to your site? You want to emulate that one-to-one feel on your website as much as possible, without bombarding your visitors.
Start experimenting with popups today with Seguno’s popup app.
Develop a multi-popup plan
Viewing popups as just a website add-on is a short-sighted view. When you see them as another avenue for your visitors to experience your brand, developing them takes a little extra care.
Follow these steps to get your multi-popup approach on the right track.
Step 1: Visualize the ideal experience
When imagining the experience you want to create, your current and potential customers’ needs should be at the forefront.
Use the questions below to evaluate how popups might serve both your visitors and your goals.
1. What problem am I trying to solve for my customers?
- My product is a one-of-a-kind, unique solution my customers crave
- My product is very in demand and my customers are eager, but price conscious
- My product adds joy and beauty to my customers
2. What friction points slow my customers down?
- That the product won’t “fit”
- The cost of shipping
- That they won’t like the product
3. What motivates my customers most?
- How quickly they can get the product
- The products’ ingredients
Step 2: Pick from a list of popup ideas
Now it’s time to answer your audience’s needs with the right popup. Following is a list (not exhaustive) of popup ideas outside of the traditional email capture version to consider:
- Discounts (free shipping, 10% off coupon)
- Unique selling propositions, AKA USPs (custom engraving, free returns)
- Events (sales, in-person events)
- Product related (new product, limited-time product)
- Reduce abandonment (free shipping, 100% satisfaction guarantee)
Step 3: Map the journey
With needs and correlating popups determined, let’s put it all together.
Think through the different pages on your website and what popups belong where. I don’t suggest a popup on each page. In fact, firing off as many as five popups can be overwhelming and send your visitors fleeing.
Here are examples of popup types and their typical area of residence:
- Email collection → homepage
- USP reminder → product pages
- Exit intent → cart
- Social media callout → about us
Be deliberate with timing and placement. Once you launch, check to ensure there are no overlaps or awkward experiences.
Sometimes you need a great example to understand how more than one popup can go the extra mile. That’s why we searched for brands that are doing it.
I think these different journeys will help you visualize a path forward for your brand.
Subscribe popup 1 + subscribe popup 2
Perhaps the easiest way to implement more than one popup is by creating one and then tweaking it. This is what Outdoor Voices does with its email signup popup.
The initial popup at left, plainly designed, promotes a 20% off discount when spending a minimal threshold of $100.
If you don’t respond and stay on the site for a while — I bounced around and visited a few pages — the second version (at right) appears. Inclusion of a colorful photo is definitely eye-grabbing. I can see how it might make the visitor think twice. (Extra points for the “no sweat” tie-in to the company’s workout essentials focus.)
Company news + email signup
When I visited Athletic Brewing Co.'s site for the first time recently, I kind of expected an email signup popup to trigger somewhat immediately. Or at least after I scrolled down the homepage.
Not so. The first to appear was this small popup, an announcement of their place within Time Magazine’s 100 Most Influential Companies list. That’s quite the accomplishment, so bravo to the brand for putting that front and center. I’m not sure you can establish a level of trust and authority any better way.
I poked around the site a little bit before I was welcomed by an attractive email signup popup. If you’re into cold brews by the pool — and saving money — then why would you not hand over your email?
Email signup + free shipping notice
After entering Glossier’s site, it doesn’t take long before you’re greeted with this look-at-me-now email signup popup. The photo certainly grabs your attention. I also like the bit of personality that shines through, thanks to emojis and the slipping in of a puppy mention.
Thereafter, I came across one more popup, but it was much smaller and simpler. This free shipping announcement may have been minimal, but it still caught my eye. Knowing about this offer could be the difference between landing a sale and not.
Company communication + signup + page guidance
Stay on bag maker Dagne Dover’s site long enough, and you’ll experience a couple of different popups.
Actually, two appeared almost immediately for me: a signup for their rewards program (aka email newsletter subscription) and a note about shipping delays.
I typically wouldn’t recommend this approach, as it can be off-putting. But the brand leaned on minimalism for essentially every popup aspect: design (extremely basic), sizing (on the smaller side), and positioning (in the upper right and lower right corners). It made for a relatively non-intrusive technique and therefore barely disrupted my site visit. But I still noticed it.
Later on I encountered a larger popup. Now, this isn’t a typical popup in that it appeared only because I clicked on the “Almost Vintage” link within the website’s navigation bar, expecting to be taken to the section directly.
The thing about Almost Vintage is that it’s not a section, but a separate site housed on a different domain. So they tapped a popup as the portal, using the real estate to explain their USP and pull at eco-friendly heartstrings. All the while, you knew you would be leaving Dagne Dover’s main site upon clicking.
Embrace more than one on-site popup
If you think more than one popup will put your visitors over the edge, I hope I’ve given you proof to reconsider that notion.
My general advice: be thoughtful about it. Think it through at a high level, focusing on what you want your visitors to experience and accounting for the needs they might have. At a minimum, email collection and exit-intent popups are a good place to start.
And remember that you should alter your popups over time. Recall the beginning of this post when I asked you to imagine walking into your favorite store? The employee is going to greet you with the most relevant information, and the displays are going to change, to improve your shopping experience.
With Seguno’s popup app, you can create as many popups as you desire. Start today with one of our templates and customize to your brand.
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